FAQ

Frequently Asked Questions (FAQ)

Product Questions

What is a Fabric Fine Stitcher (Tagging Gun)?

A Fabric Fine Stitcher is a handheld tool used to quickly and securely attach price tags, labels, or fasteners to garments and fabrics. It uses a fine needle to push plastic pins through the fabric.

How does the TekTek tagging gun work?

It operates with a simple squeeze mechanism. You load a clip of plastic fasteners into the gun, insert the needle through the tag and the fabric, and squeeze the trigger to push a fastener through, securing the tag in place.

What types of fabrics can I use it on?

Our fine stitchers are designed for standard to delicate fabrics, including cotton, polyester, wool, and linen. For extremely delicate fabrics like silk, we recommend tagging through a seam or clothing label to avoid visible holes.

Do you sell colorful pins?

Yes! We offer a Colored Refill Pins 8 Colors pack, perfect for color-coding or matching your brand's aesthetic.

Purchase & Pricing Questions

What bundles do you offer?

We offer several cost-effective options, including a 2 Pcs Bundle, a 3 Pcs Bundle, and a Gun + 8,000 Refill Pins set.

What payment methods do you accept?

We accept various payment methods, including Cash on Delivery (COD) and major credit/debit cards, depending on the options available at checkout.

Shipping Questions

Do you deliver all across Egypt?

Yes, we offer nationwide shipping across all governorates in Egypt.

How long does delivery take?

Delivery typically takes between 2 to 5 business days, depending on your exact location in Egypt.

How can I track my order?

Once your order is dispatched, you will receive a tracking link via SMS or email to monitor your shipment's progress.

Returns & Exchanges

What is your return policy?

We accept returns and exchanges within 14 days of delivery, provided the product is in its original, unused condition with all packaging intact.

What if my product arrives damaged?

If your stitcher is defective or damaged upon arrival, please contact our customer service team immediately with photos, and we will arrange a quick replacement.

Technical Questions

What type of refill pins are compatible with your guns?

Our guns are compatible with standard fine tagging pins. We highly recommend using our TekTek Refill Pins to ensure smooth operation and prevent jamming.

My tagging gun is jammed. What should I do?

Do not force the trigger. Remove the needle lock, pull out the needle, and carefully clear any broken plastic pins from the barrel. Reassemble and try again. Regular cleaning prevents most jams.

How often should I change the needle?

You should change the needle if it becomes dull, bent, or if you notice it snagging fabrics. A sharp needle is crucial for protecting your garments.